Software support & maintenance

Software Support & Maintenance Services

Keep your software fast, secure and up to date.

Monitoring, bug fixes, security patches and continuous improvements for web apps, mobile apps and platforms, including ones we didn’t build.

Book a discovery call →See our work4.8 Clutch · 4.6 GoodFirms
2011Building software since
4.8★Rated on Clutch
100%Your code and IP
Software Support & Maintenance services

Support & maintenance services.

Choose the level of cover your business needs.

Application monitoring

Uptime, errors and performance tracked around the clock.

Bug fixing

Prioritized fixes based on business impact.

Security updates

Patches for frameworks, libraries and servers.

OS & store updates

Keep apps compatible with new iOS and Android versions.

Performance tuning

Faster pages, queries and app start-up.

Small enhancements

Ongoing improvements from your backlog.
Headset beside a laptop for customer support
Support & maintenanceMonitoring, fixes and updates long after launch.
Why iCoderz

Why choose iCoderz for software support and maintenance?

★ 4.8 Clutch★ 4.6 GoodFirmsSince 2011
01

We take over any codebase

Including apps built by other agencies or freelancers.
02

SLA-backed response

Response times agreed by priority, with emergency cover for critical systems.
03

Proactive, not reactive

Monitoring, updates and security patches before things break.
04

Monthly improvements

Small enhancements from your backlog every month.

Who we build support products for

✓Your original developers are no longer available✓You worry about security patches and updates✓Outages are hurting revenue✓You want small improvements every month
Tools & technologies

Tools and technologies we use for support projects.

Monitoring
SentryDatadogNew RelicUptimeRobot
Cloud
AWSGCPAzureDigitalOcean
Process
SLATicketingRunbooksPost-mortems
Security
Dependency scanningBackupsWAFPen tests
Cost

How much does software support and maintenance cost?

The cost of software support and maintenance depends on what you need. After a free discovery call we share a fixed estimate broken down by milestone, so there are no surprises.

01

Scope

What needs to be reviewed, planned or delivered.
02

Duration

A one-off engagement or an ongoing retainer.
03

Team seniority

Architects, leads or a mixed team.
04

Systems involved

How many apps, integrations and environments.
Every estimate includes

Fixed, itemized quote

Broken down by milestone and feature
✓

Within 48 hours

After a free discovery call
✓

NDA from day one

Your idea and code stay yours
✓
Get a free, fixed estimate →No rate cards. Every quote is built for your scope.
Ways to work with us

Three ways to work with us.

Best for: New platforms and MVPs

Product build

A senior team takes your product from discovery workshop to launch, with a fixed plan, clear milestones and a working build to review every two weeks.

✓Discovery workshop✓Milestone-based plan✓Demo every sprint✓Launch and warranty
Get an estimate for this model →
Best for: Growing products with a long roadmap

Managed product team

A cross-functional iCoderz team (product lead, designer, engineers and QA) owns your roadmap with you and ships continuously, with one accountable delivery lead.

✓Product lead included✓Quarterly roadmap✓Release reporting✓Scale the team as you grow
Get an estimate for this model →
Best for: Existing apps that need to grow

Modernize & scale

We audit your current platform, fix what slows you down, and rebuild or extend it for scale, without stopping your business.

✓Code and architecture audit✓Performance and security fixes✓Migration plan✓No downtime releases
Get an estimate for this model →
How we deliver

How we take over and look after your software.

Timelines vary by scope. You get a fixed plan after discovery.
01

Audit

Review code, hosting, security and open issues.
02

Handover

Access, documentation and runbooks set up.
03

Stabilize

Fix critical bugs and security gaps first.
04

Monitor

Uptime, errors and performance tracked 24/7.
05

Maintain

Updates, patches and OS compatibility.
06

Improve

Monthly enhancements from your backlog.
AI inside

Faster support with AI.

We use AI to deliver faster and add AI features that make your product smarter, always with senior engineers in control.

How we build with AI

AI-assisted code review

Every pull request is checked by AI and approved by a senior engineer.

Automated test generation

AI drafts unit and UI tests so coverage grows with the code.

Faster documentation

Up-to-date API docs and handover notes, generated and reviewed.

AI features we add

AI log analysis

Spot anomalies and root causes faster.

Smart ticket triage

Classify and route issues automatically.

Predictive alerts

Warn before small problems become outages.
Proof, not promises

Platforms we have built and still support.

All case studies →
Three plates of Asian food on a wooden table
Restaurant chain · India
250K+app downloads41+outlets live

Chowman

Complete food delivery technology for 41+ restaurant outlets.
Student wearing headphones learning on a laptop
EdTech · International
180K+paid students2,000+organizations

SourceCAD

Subscription e-learning with protected video and offline study.
How we engineer✓Senior-led architecture and code reviews✓AI-assisted coding and tests, human-approved✓Automated testing and CI/CD on every project✓Security review before every release✓Documentation and a clean handover✓You own 100% of the code and IP
Client reviews

What clients say about working with iCoderz.

Independent, verified reviews from founders and product leaders we have worked with since 2011.

★★★★★Clutch
“They are a reliable partner for us and we will continue to work with them.”
Daniele MulasCEO, Flyip Srl
★★★★★Clutch
“Their responsiveness to our requirements was excellent.”
Axel L.Director, Backlight Digital
★★★★★Clutch
“Their project management has been great.”
FounderSoftware company
Quotes are copied from verified reviews on our Clutch profile. Ratings as published on Clutch and GoodFirms. Last checked October 30, 2026.
FAQ

Software Support & Maintenance FAQs

Can you support software another company built?

Yes. We start with a technical audit and handover, then take over support.

What response times do you offer?

Response times are agreed in your SLA based on issue priority.

Do you offer 24/7 support?

Yes, for critical systems on our extended plans.

How is support billed?

Usually as a monthly retainer with a set number of hours.

How long does a typical project take?

It depends on scope. After a free discovery call you get a fixed timeline broken into milestones, and you see working demos every sprint.

Let’s keep your software running smoothly.

Share a few details and a senior support expert replies within one business day.

✉ sales@icoderzsolutions.com☏ +91 93090 90932 (WhatsApp)

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