Table of Contents
In this age of technological advancement, where every sector is changing its direction towards the improvement. Hence this leads to every possible way of cost-cutting and therefore you could able to cut the cost of spending money on Customer executives as well.
Chatbots hare actually introduced to minimise the issues of several industries on the communication foot. Chatbots are mainly used in support and scaling the business exponentially teams in their relations with the customers.
Wondering where are chatbots used? The Chatbots are mostly used in significant chat applications like Facebook messengers, Slack, Telegram, Text Messages, etc. As per the statistics from Global Web Index statistics what we could able to know is that 75 percent of users are majorly adopting one or more messengers platforms. Undoubtedly, majorly used applications are Facebook Messenger, Snapchat, Whatsapp, Wechat, etc. This is the Chatbots app, and Chatbot development is quite necessary.
Major Applications of Chatbots in Businesses
1. Easily Accessible
Have you guys ever noticed that you hold for a hell lot of a time to get connected to a customer care executive itself? According to statistics on ordinary people spend around 7-8 minutes regularly until they have been assigned to a person eventually. Gone are those days when you had to wait longer in the queue for the next executive.
Now that Chatbots are virtual robots that never get tired and basically and obey your command. Hence this improves your business in multi-dimensions.
Let us not compare the bots to humans who are actually tired working few hours on the system. But when it comes to building Chatbots, which never gets tired digitally. It means that when someone doesn’t get bored, then you could able to maximize your volume and your profits as well. As less Human WorkForce has been deployed, hence we could minimize the spending as well. Chatbot App Development leads to better handling capacity.
When the human being could able to manage 10-15 customers per hour, the Chatbot could able to handle thousands of them at a time. This is the benefits of having a chatbot over5 Human Beings.
3. 100% Flexible
Chatbots are much more flexible and can easily use in any industry as well. Unlike the other products where you will have to do a lot of development and testing just to change the platforms as well.
Chatbots are easy to switch, as well. One just needs to train the bot by giving the right conversation structure and the flow to change its current field or industry.
4. Drives Customer Satisfaction
Customer Satisfaction is the essential thing whichever matters to an industrialist or owner of a business. If the customer is happy with the Chatbot, then, he could proceed with the order as well. There are times in the late night when people visit your business website, and if they have any query, then they could talk to Chatbot and get the question solved and process the order.
5: Reduces Manpower
Bots app are specially designed to have the AI function better than human. The design and development of bots are done with Artificial Intelligence that helps companies to save their investments on the workforce. These bots operate 24*7 on social media sites, messengers and other apps, where the use of instant service is applied.
Nevertheless, Chatbot Application Development helps the brand with limited use of employees in the help desk department. For the same, a brand needs to develop an intelligent bot that understands the best use of keyword for replying to the customer.
Intelligent Chatbot Apps
iCoderz have always been keen on developing smart bots app. Either it is your social media platform or messenger app like Whatsapp; we can help with extensive chatbot app development. You can consult with our business head and get the best demo of bots app development for your reference.
Other Services that we provide: We also expertise in developing hybrid apps as well as wearable apps for SmartTV, smartwatch, headgear and intelligent eyewear.
Visit our website for learning more about the emerging technologies app development.