This is the age of mobile apps, and everyone has to have an app to grow their business. On-demand mobile apps have the highest demand in mobile solution categories. Uber has changed the entire landscape of the service industry. Hence, it is no wonder its On Demand Food Delivery App UberEats is among the most successful On-Demand Food Delivery Apps. Its study reveals many features that can be implemented in any On-Demand Food Delivery App. We have noted down the Top 5 Features of an On-Demand Food Delivery App Like UberEats To Make It Successful.
Excellent UI (User Interface)
The first thing you notice as soon as you open the UberEats is its clean and intuitive user interface (UI). The user interface is the part of the app through which users interact with the app and request services. So it is considered the most critical element of the app for its success. If the UI is clunky or takes time to load, the user experience will be hindered. More than 50% of users won’t open the app the second time if their first-time experience is not good. And more than 80% of users won’t give an app a third chance if they don’t find what they want in two attempts.
So, the On-Demand Food Delivery App must have a well-designed user interface. It must load all the elements very quickly. The user should be able to navigate and find what he wants quickly. On-Demand Food Delivery App must include all these things in its user interface.
Curated Deals and Promotions
Who doesn’t want to save time and money? Both of them are very important for everyone, and they will come back to you if you help them save time and money.
For saving time, an On-Demand Food Delivery App must display all the relevant items to users as soon as they open the app. The On-Demand Food Delivery App has to be smart enough to curate an exciting list of products based on users’ age, gender, location, time of the day, and order history. Social medial log-in and profile creation will help gain access to users’ age and gender. GPS functionality will help get the location information of the user. So these two features must be incorporated into your On-Demand Food Delivery App. With integrated artificial intelligence (AI), the app can be more accurate at predicting these things.
Saving money is more important for users to come back to your app. Users will surely come back if you offer them a good bargain, promo codes, seasonal offers, reward points, and loyalty bonuses. Word of mouth will increase the retention and growth of customers.
Order Scheduling
One of the unique features of UberEats is its order scheduling facility. You can order food well in advance. You can book your meal a week in advance using UberEats. This is particularly handy when a user doesn’t want to waste time ordering the same thing repeatedly. He can order the food for an entire week within a few clicks using an On-Demand Food Delivery App like UberEats. That will surely grow your business, and the retention ratio will be excellent as well. Repeat order options and one-click ordering will also help your business improve the user experience (UX).
Easy & Secure Payment Options
Payments are the most essential part of any business, from a business owner’s perspective. It tends to be the last part of the order placement as well. If a customer faces any problems during his payment processing or sees any unknown elements, he will not try to pay for the third time. So making the payment process highly efficient and easy to use, a customer must have all the payment options available in the market listed in the On-Demand Food Delivery App for your business.
You can integrate all the payment gateways and wallet services like PayPal, iOS Wallet, Google Pay, Amazon Pay, Stripe, Credit Card, Debit Card, Online Banking, and (in certain countries) Cash On Delivery options. You can also offer promo codes and voucher code usage from the same page.
Real-time GPS Tracking
GPS services are now available in basic feature phones as well. So, all smartphone users expect a GPS tracking facility for their On-Demand Service App. It is especially in high demand for On-Demand Food Delivery App as customers always check the delivery status when they have hunger pangs. Real-time GPS tracking of delivery is not a unique feature of UberEats because most of the On-Demand Food Delivery Apps like Doordash and Grubhub offers it. But UberEats delivers it with perfection.
UberEats offers delivery everywhere, including public places like parks and hospitals. So, it is useful not only to customers but also to delivery drivers. Customers and delivery people can quickly locate each other during such situations. So, many times, it is not about offering something unique but offering the same thing with the perfection that helps.
1) User-Friendly Registration
The registration process should be effortless to attract new users. Make registration as fast as possible and effortless—with features such as.
Social Media Integration: Provide a social login option so users can register using their social login, facilitating faster onboarding.
Guest Checkout: Offer users the opportunity to place orders without registration, accelerating and simplifying the process.
2) Intuitive Menu Display
An organized and visually appealing menu can significantly enhance user experience.
Categorized Menus: Order dishes into categories and provide filters to enable users to locate what they seek quickly.
High-Quality Images and Descriptions: Kindly provide detailed explanations of charges so that clients can comprehend the billing process more easily.
Specials and Promotions: Identify current promotions and discounts to encourage more orders.
3) Real-Time Order Tracking
A key to building trust and satisfaction is keeping users updated on the progress of their orders:.
Live Updates: Share real-time information about the order from prep to delivery.
GPS Tracking: Enable users to monitor the delivery partner’s location in real-time and get the estimated arrival time.
Notifications: Deliver update push notifications to ensure continuous updates for users at the order acceptance, preparation, and delivery stages.
4) Secure Payment Options
The availability of secure and diverse payment options is critical for user convenience and trustworthiness:
Multiple Payment Methods: Implement support for multiple payment gateways, including credit/debit cards, digital wallets, UPI and cash on delivery.
Secure Transactions: Provide strong encryption to preserve user data and guarantee secure transactions.
Payment Gateway Integration: Seamlessly integrate with popular payment gateways for smooth processing.
5) User Account Management
Enabling the users to be in control of their accounts relatively easily can also help improve their overall experience:
Profile Management: Provide users with convenient and effortless ways to modify their personal information, delivery addresses, and payment methods.
Order History: Grant access to previous purchase orders for convenient reordering and reference.
Favourites: Allow users to bookmark (i.e., save in their memory as a favourite) their preferred dishes and restaurants for easy recall later.
6) Ratings and Reviews
User feedback is crucial for maintaining quality and trust:
Restaurant and Dish Reviews: The users can rate and review both the restaurants and dishes to allow others to make sound decisions.
Feedback System: Stimulate user feedback so service and offerings can continuously improve.
Review Filtering: Give users the ability to subset reviews by rating and relevance so that users can identify the most useful reviews.
7) In-App Support
Providing excellent customer support can greatly enhance user satisfaction:
Customer Support Chat: Provide real-time chat support for answering and solving user queries in a timely manner.
FAQ Section: Provide a detailed FAQ (frequently asked question) section to address typical questions quickly.
Feedback and Complaints: It is easy for users to submit complaints and feedback in order to ensure that the issues raised are taken care of.
As of 2022, the top features of an On-Demand Food Delivery Application are:
There are three apps, in general, to be developed to process the action: Customer, Restaurant, and Driver.
The main features of the Customer App are:
- Social Media Login
- Browsing restaurants and dishes
- Real-time tracking
- Secure and easy payment options
- Order Scheduling
- Order Customization
- Add-Edit-Change Address
- Review and Ratings
The main features of the Restaurant App are:
- Availability toggle
- Adding offers made easy
- Delivery auto dispatch
- Order status
The main features of the Driver App are:
- Delivery Executive Status
- In-App Navigation
- Delivery Executive Earnings
- Job History
Summary!
As it turns out that IoT and On-Demand Service Apps are among the leading defining characteristics of Web 3.0, your restaurant business has to have an On-Demand Food Delivery App. However, having an app is not enough for the success and growth of your business. The app must have the features mentioned above to enhance the user experience. You must also choose the experts to develop your On-Demand Food Delivery App.
Interesting Reading,
- Benefits of Outsourcing Mobile App Development
- How to get more downloads of your App
- Make Mobile App Development A Profitable Project: Five Sure-Shot Tips And Tricks
- Flutter 1.2, Dart 2.2 And Dart DevTools: Flutter App Developers’ Dream Coming True
- Native Apps Vs Hybrid Mobile Apps: Which Approach Is Better – Jack of All or Master of One?
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